FREQUENTLY ASKED QUESTIONS

What if the weather is bad?

The safety of our passengers and crew is our top priority at all times. In order to ensure a safe and enjoyable experience for everyone, we have established the following weather policy for our helicopter tours:

 

1. Weather Monitoring: We will continuously monitor weather conditions in the area where our tours operate. Our pilots will use the most up-to-date weather information available to make informed decisions about flight operations.

2. Tour Cancellation: If weather conditions are deemed unsafe for flight, we may cancel or delay the tour. In this case, the bookie will be given the option to reschedule their tour. If the bookie purchased weather insurance they are given the option for a full refund excluding the cost of the weather insurance.

3. Pilot's Discretion: The final decision to fly or not will be at the pilot's discretion. If the pilot determines that the weather conditions are not suitable for flight, the tour will be cancelled or delayed.

4. Weather Criteria: The following weather criteria will be used as a guide for the pilot's decision-making:

5. Visibility: The pilot will ensure that visibility is sufficient for safe operation of the helicopter.

6. Wind: The pilot will assess wind conditions and ensure that they are within safe limits for the type of helicopter being used.

7. Cloud Ceiling: The pilot will determine that the cloud ceiling is high enough for safe operation of the helicopter and to ensure that passengers can see the intended sights.

8. Precipitation: The pilot will not operate the helicopter in the presence of heavy rain or other severe weather conditions.

9. Passenger Responsibility: It is the responsibility of passengers to inform us of any health or mobility concerns they have that may affect their ability to safely participate in the tour. Passengers must also dress appropriately for the weather conditions, and follow all safety instructions provided by the pilot.

 

We believe that by adhering to this weather policy, we can provide our passengers with a safe and enjoyable helicopter tour experience.

 

 

When do I arrive?

Customers are expected to check into their flight 10-15 minutes before. This allows for adequate time to check in, receive a safety briefing, and board the helicopter. If you arrive more than 10 minutes late, you are subject to a $25 late fee. You must pay the late fee before boarding. If NOT, you will be denied your flight and receive no refund.

 

 

What do I wear?

Fly Heli does not have a dress code for our helicopter tours, however we have some tips to make your experience as enjoyable as possible.

1. Comfortable, non-restrictive clothing: Wear comfortable clothing that allows you to move around freely. Avoid wearing tight or restrictive clothing that can limit your mobility and comfort during the flight.

2. Closed-toe shoes: Wear comfortable, closed-toe shoes with good traction to prevent slipping while boarding and disembarking the helicopter. Avoid wearing high heels or sandals.

3. Hair ties: If you have long hair, tie it back to prevent it from flying into your face during boarding, disembarking, and flight.

4. Hats: If you plan to wear a hat, choose one that fits securely and won't fly off during the flight. Avoid wearing hats with large brims that could obstruct your view.

By following these guidelines, you'll be comfortable, safe, and ready to enjoy your helicopter tour.

 

 

Will I go up exactly at my reservation time?

The reservation time slot chosen at check out is when your group is required to check-in. It is NOT the time your flight begins. Wait times may vary. Upon arrival at the airport, you will be checked in by our staff members and added to the queue. They will inform you of the queue time if there is a wait.

 

Can more than 3 riders go up at a time?

The Robinson R-44 is the primary helicopter that makes up the Fly Heli fleet. It has 3 available seats for passengers. The maximum amount of passenger we can accommodate in one tour is 3. If you have a larger group the group will be split up evenly.

 

What are "Game Day Routes"?

All flight paths are subject to change due to FAA Regulations, weather, or other reasons deemed necessary by Fly Heli. Please be aware that “GAME DAY ROUTES” will be in effect during all Chicago Cubs Home Games. 

 

 

Can someone who is disabled fly?

We do our best to ensure that everyone has the opportunity to experience the thrill and excitement of flying.

 

 

What are your pilots' qualifications?

All of our pilots are FAA certified commercial pilots. We will gladly provide proof of license & certification of your pilot upon request.

 

 

Is there a discount for a large group or a party?

Yes, please contact us for more details (315) 888-3153.